Return Policies – Linoos.us

Return Policy:
1. If there is a defect or quality problem with a product you have purchased from our website, we will provide you with a replacement or return. Shipping costs are borne by linoos.us.
2. To be eligible for a return, your items must be unused and kept in the same state as when they were received. It must also be in the original packaging.
3. We will offer a return or exchange within 30 days of your receipt of the goods, if it is longer than 30 days we will not be able to refund you.

Refund Policy:

1. We will issue the refund only after the returned items have been received. An email will be sent to you to confirm your refund request has been approved or not based on the conditions of the items.
2. If the product has any quality problems, we can re-customize and ship it to you free of charge, except for damage caused by human factors. If the problem is not resolved after negotiation, we will refund you (not including the shipping cost of the shipped product).
3. If the refund is approved, it will be processed and returned to your credit card or original payment method within 3 days.
4.You are free to choose a carrier for return shipping, the shipping costs are paid by you, in the case of an exchange service, the return shipping costs are borne by us.

Cancellation Policy:
1. If you need to cancel an order and your order has not been shipped, you can contact us via email support@nicebnuz.com, or contact us at the customer service window of our website. (Note: If you need to cancel the order, please be sure to complete it before shipping).
2. If your order has been shipped, we will not agree to cancel the order. You can contact us via email support@nicebnuz.com, or contact us at the customer service window on our website. In special circumstances, we will refund you at the price of the product (the freight is borne by you and will not be refunded).
3. To complete your return, we need a receipt or proof of purchase.

Consumer protection policy:
1. 12 months warranty and excellent after-sales service.
In some cases, only partial refunds are offered.
For example, any item in non-original condition, damage or missing parts due to reasons other than our fault, or any item returned more than 30 days after the return.

How to return the package?
1. If you receive defective items and wrong items, please contact us within 15 days after the order is delivered. For items with a 12-month warranty, please contact us in time to resolve. We recommend that customers keep the original packaging of the product until it is confirmed that there is no problem with the product. Our customer service may ask you to send pictures or videos to show product problems and original packaging to confirm the situation. They will help you resolve any issues related to the product or order. (Please take a clear picture in a well-lit environment so that we can identify and verify the problem.)

Please contact us via email support@nicebnuz.com, or contact us via the "Contact Customer Service Window" page on our website, we will get back to you within 24 hours (working days: Monday to Friday from 9 am to pm 6:30)).
After receiving our reply, please send the package back according to our requirements (if not, we will not be responsible for any problems).

Refund address: payee
:Shenzhen
Xioudi Technology Development Co., Ltd. Contact Name: nicebnuz
Company address: C308, Banshanjiayuan, Gurong Community, Xixiang Street, Baoan District, Shenzhen, 5180000
Email: support@nicebnuz.com

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